Though we fully stand behind our products and will do everything within our power to ensure you are satisfied with your purchase, we still want you to have every option at your disposal.
That’s why EZ Trim offers a money-back guarantee on all our products. It’s an added layer of peace of mind that you won’t find elsewhere in this industry.
Step 1: Zoom Call
First, schedule a Zoom call in advance of your first time using the machine. This helps us ensure you are correctly utilizing the equipment. We will guide you through preparation, setup, use, and maintenance during this call.
After the call, if you are unsatisfied with the product, we will initiate the refund process.
Step 2: Shipping
Suppose you do not feel comfortable with your purchase after the first experience of using your equipment. In that case, it is the responsibility of the original buyer to initiate a return within a timely manner. We will schedule the shipment for you; we just ask that you re-strap our equipment to the pallet and print out the paperwork in preparation for shipping. Pick-ups are usually scheduled the next business day after a return is initiated.
Refunds will occur within five business days of EZ Trim receiving the return shipment.